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What to Expect for Your Appointment or Procedure

Get the Care You Need. We’re Ready, Safe and Open for You.

Thank you for doing your part by staying home to keep you, your family and our communities safe. We are now gradually and safely bringing back many of our services, and the providers you know and trust are here to safely deliver the care you need through video, telephone and in-person visits. We look forward to welcoming you into our facilities for outpatient and elective procedures. Don’t hesitate to call your provider with any of your health questions or concerns.

How We’re Helping to Protect You and Others

  • Visitor Restrictions: To protect the health and safety of our patients and families, our staff and our community, we have temporarily changed our Welcoming Policy. As always, patients are welcome and encouraged to seek necessary care. With few exceptions, no visitors are permitted at this time and until further notice. Read full details here.
  • Entrance Screening: If you need to enter the hospital or our facilities, we’ll take your temperature and ask you a few questions. If you have respiratory complaints or a fever, you’ll be routed safely to care.
  • Masking: For everyone’s protection, masks are required for all patients, visitor and staff members at our hospital or facilities. One will be provided to you if you do not have your own. Please make sure you wear it properly, covering your nose and mouth fully, for the duration of your visit. If you have concerns about your mask or wearing one, please speak with a staff member.
  • Hand Sanitizer: When you arrive, during your time with us and after your appointment, please use the available hand sanitizer. You may be asked to clean your hands during your healthcare experience. When you get home, wash your hands, wipe down your phone, laptop or tablet and earpieces. Then wash your hands again for a minimum of 20 seconds with soap and warm water, and dry them thoroughly.
  • Physical Distancing: We’ve made changes to our waiting rooms and seating areas to support safe physical distancing of at least 6 feet. Chairs are separated and some common seating areas may be temporarily removed. Please leave the chairs in place and refrain from adjusting the spacing. In some cases, waiting rooms may not be utilized. Instead, you will be brought directly to an exam room to see your provider. If waiting in line, such as at the pharmacy or a check-in desk, please maintain a 6 foot distance between you and others.
  • Cleaning and Sanitizing: Maintaining a clean environment is always important in medical facilities, especially now. We are following strict cleaning guidelines. We have always cleaned exam rooms in between patients and are taking extra precaution by cleaning common areas such as check-in desks, waiting rooms, door knobs, faucets and other high-touch surfaces multiple times a day. To support safety measures, we have temporarily removed magazines and newspapers from our waiting rooms.

What to Expect for Your Appointment or Procedure

Whether you’re a patient with a scheduled appointment, test or procedure, or need to accompany a patient to one of our facilities, here is information to make your time with us more comfortable while ensuring your safety and the protection of our patients and staff.