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Porter Medical Center > Patients & Visitors > Patient Financial Services

Patient Financial Services

If you are experiencing financial challenges or are unable to pay your health care bill in full, we’re here to help. University of Vermont Health Network offers a range of financial assistance options so you can continue to access the care you need, when and where you need it.

Learn more about:

If you anticipate needing financial assistance, please apply as soon as possible (ideally prior to receiving care).

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Financial Assistance Policies

UVM Health Network is committed to providing financial assistance to patients who are uninsured, underinsured, ineligible for a government program or otherwise unable to pay for medically necessary care.

If you qualify for financial assistance, UVM Health Network cannot charge you more than the amounts generally billed to individuals with health insurance. Learn more about how amounts generally billed are calculated to ensure you are not being charged more than a patient with insurance coverage.

Apply for Financial Assistance

Complete the application and mail it to the address on the form below. Please include the requested supporting documentation found on the application. If you need help completing the application, please contact customer service at 802-847-8000 or 800-639-2719 (toll-free).

Providers Offering Financial Assistance and Discounted Care

Not all providers are covered by our financial assistance policy. To find out if your provider is covered, see the participating providers list linked below. If your provider is not listed, they are not covered under our financial assistance policy.

Hospital Bills: All UVM Health Network eligible services are covered under the financial assistance policy.

Provider Bills: To determine if your provider is covered under the financial assistance policy, please see the list below.

View provider list

Financial Advocates

Porter Medical Center has Patient Financial Service Advocates who can help identify, assist, and support our patients with financial assistance to pay for their medical care. Assistance available includes assessing the patients’ eligibility, linking patients to available government funding sources, and determining whether they are eligible for charity care or financial hardship treatment.

Price Transparency

A new federal price transparency regulation requires U.S. hospitals to publish data on all of the charges for services we provide. Visit our price transparency web page.

Patient Financial Information

Porter Medical Center will now bill from one Epic system. Click here to learn more.

Insurance Information

Insurance Plans We Accept – Updated 5/12/2022

Please Note: The below is a list of insurers contracted with Porter Medical Center, but it does not guarantee participation of your specific insurance plan or coverage of your planned service (i.e. medical, dental, behavioral health, etc.). Although some exclusions may be called out below, this list does not fully capture covered lines of business (i.e. Commercial, Medicare Advantage, Managed Medicaid) or products. Visit our Out-of-Network Policy FAQ to learn more about which insurance companies consider UVM Health Network hospitals and providers as out-of-network. Please contact your insurer to determine your unique benefit coverage.

  • Aetna
  • Blue Cross Blue Shield of Vermont (BCBSVT) / FEP / CBA
  • Capital District Physicians’ Health Plan (CDPHP)
  • Capital District Physicians’ Healthcare Network (CDPHN)
  • Cigna / Great West
  • CHAMPVA
  • Coventry Health Care/First Health
  • Empire Blue Cross Blue Shield (HMO only)
  • Fidelis (New York Quality Healthcare Corporation) (excludes Medicare Advantage)
  • Harvard Pilgrim Health Care (excludes NH Health Benefit Exchange, Medicare Advantage, and Managed Medicaid)
  • Medicaid (VT and NY)*
  • Medicare*
  • Multiplan / Private HealthCare Systems (PHCS) / Beech Street
  • MVP
  • The Vermont Health Plan (TVHP)
  • TriCare for Life – Skilled Nursing Facility
  • TriCare Humana Military
  • TriCare Martin’s Point Health Care
  • United HealthCare
  • United HealthCare – The Empire Plan
  • Veteran’s Administration Community Care Network (VA CCN) (United HealthCare)
  • Vermont Blue Advantage
  • Workers’ Comp (VT)

*Not every provider type is eligible to enroll with Government Payers. Please consult your provider’s office prior to visit for confirmation

Point of Service Collection Policy

Language Translations

+ Arabic – العربية
+ Bosnian – босански /  bosanski 
+ Burmese – မြန်မာ
+ Dari – دری
+ French – Français
+ Kirundi
+ Nepali – नेपाली
+ Pashto – پښتو 
+ Simplified Chinese – 简体中文
+ Somali – Soomaali
+ Spanish – Español
+ Swahili – Kiswahili
+ Ukrainian – українська
+ Vietnamese – Tiếng Việt

Contact

If you want more information about the financial assistance program, need help with the application process or have questions about your application status, please contact our customer service team at 802-847-8000 or 800-639-2719 (toll-free).