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Health Assistance Program

The Health Assistance Program (HAP) at Porter Medical Center is here to help!

At Porter Medical Center, we want to make sure that cost doesn’t prevent you from getting the care you need.

The Health Assistance Program (HAP) is here to help eligible low- and middle-income families get prescription medications at no cost, even if you have insurance.


  • All co-pays and costs are waived for both brand-name and generic prescriptions. For example, a family of four with a household income of $100,000 could save up to $600 per month on out of pocket costs at the pharmacy.
  • Medications can be picked up at a UVM Health Network pharmacy or conveniently mailed to your home.


  • Access to eyeglasses and medical equipment.
  • Assistance with enrollment in state and federal programs, including obtaining insurance through the Vermont Health Connect exchange.
  • Advocacy and support with obtaining other health care related resources.

Call Toll Free: 888-739-5183, Monday – Friday, 8:30 am – 5 pm.


Additional Resources

Financial Assistance

At Porter Medical Center, we want to make sure you get the emergency and other medically necessary care you need. Our Financial Assistance Program provides free and discounted care to eligible patients to help cover the cost of that care. You may qualify for help even if you have health insurance.

Find out more about Patient Financial Services.

Reach out to our Patient Financial Advocates at 802-388-8808 (option 5)
Monday-Friday 7:30 am – 4 pm

Other Special Services for Patients

UVM Health Advantage Medicare Plan

The UVM Health Network and MVP Health Care have partnered to co-create an innovative Medicare Advantage plan shaped by Network physicians to better meet the needs of older adults in Vermont and northern New York. For more information, or to enroll, visit the UVM Health Advantage website.


Sign and spoken language interpreters are available for people receiving care at the Porter Center. For further information, call:

  • Case Management and Social Work 802-388-4778, Monday – Friday, 8 am – 4:30 pm
  • The hospital operator to speak with the on-call social worker  802-388-4701


Addison County Transit Resources is a private, nonprofit organization that serves Addison County elder and disabled residents with transportation needs. Call ACTR at 802-388-1946.


  • The Office of Patient and Family Advocacy at the Porter Medical Center can help with concerns about delivery of care 802-388-5699. Monday – Friday, 8 am – 4:30 pm.
  • Chittenden County residents age 60 and over: Champlain Valley Agency on Aging, 802-865-0360
  • Outside Chittenden County: Senior Helpline, 800-642-5119
  • Health Care Ombudsman Program: Free statewide program to help Vermonters resolve problems and complaints with their health insurance. Call 802-863-2316 or toll-free at 800-917-7787

End of Life Care

Information on advance directives, advance care planning, and other decisions involving medical care choice near end of life, as well as expert pain and symptom control.


Information on equipment to assist with mobility can be obtained by calling the Agency of Aging & Disabilities, 802-241-2401.