MyChart: Your portal to more connected, convenient, and secure health care.
On November 9, the UVM Health Network launched its new and improved electronic health record system (EHR). As a result, you will need to activate your MyChart account to access your online health information. No new outpatient information will be added to your existing patient portal after November 8.
On November 6, the following services within the My Health portal will deactivate to accommodate this transition:
- Secure messaging
- Appointment requests
- Medication renewal requests
- Online bill payment
The launch of MyChart at Porter Medical Center is part of a UVM Health Network-wide transition to Epic as its EHR. Epic and MyChart bring a more connected, safe, secure, and convenient online health experience to patients.
Explore the screenshot of MyChart’s landing page below to get acquainted with the portal, learn about its most popular features and learn how to activate your account on November 9.
- Take a Tour of MyChart
- How to Activate Your Account
- Questions You Might Have
- View Answers to Common Login and Health Information Questions and Issues (takes you to new page)
A PDF version of the information contained on this page can also be downloaded by clicking here.
Take a Tour of MyChart:
How to Activate Your Account on November 9:
Create Your Account
Visit MyChart.UVMHealth.org and click Sign up now. You can also skip this step by requesting an account activation code from your medical provider at your next visit or using the code at the bottom of your printed After Visit Summary.
You do not need to create a new MyChart account if you already have a UVM Medical Center MyHealth Online account. Your username and password will work in MyChart.
Submit Your Information
Fill out the secure account form and click Submit request.
Check Your Email
Upon submission, you will be sent an activation link by email. Clicking this link from your email returns you to MyChart and inputs the code automatically.
Activate Your Account
Confirm your birthday and click Next.
Choose a Username & Password
Fill out the account information page with your desired username, password, and security question. Accept the terms and conditions by clicking Accept at the bottom of your screen.
Update Your Communications
Choose your preferred communication methods for MyChart communications and alerts.
Complete Two-Factor Authentication
Complete an additional security step the first time you log on and any time you log on from a new device. You’ll be asked to enter your email to receive a security code, which is then entered in MyChart.
Questions You Might Have
What is MyChart?
MyChart is the online patient portal associated with Epic, the electronic health record (EHR) used by the UVM Health Network.
An EHR is a real-time, digital version of a patient’s medical record and can be viewed and managed by authorized health providers. EHRs have patient portals that give patients 24/7 online access to their personal health information from anywhere with an Internet connection.
The Network is implementing Epic and MyChart at Porter Medical Center in two phases:
- November 9, 2019: Ambulatory departments and outpatient practices (see question 2).
- October 1, 2020: Hospital inpatient services, which often involve hospital stays.
Epic and MyChart are also launching at Central Vermont Medical Center and Champlain Valley Physicians Hospital on November 9. The UVM Medical Center already uses Epic and their patient portal is called MyHealth Online. On November 9, MyHealth Online will be upgraded and renamed MyChart.
Which practices at Porter will be getting MyChart for their patients?
MyChart will become available to patients of most ambulatory departments and outpatient practices on November 9, 2019.
MyChart is NOT launching at the following locations:
- Dialysis locations
- All Rehabilitation Therapy locations
Please note: MyChart is NOT replacing the inpatient information and features within the MyHealth portal at this time. Patients receiving inpatient services, which often involve hospital stays, will continue to use MyHealth as their inpatient portal until October 2020.
How long will I have access to the outpatient and ambulatory information in my current MyHealth patient portal?
Starting November 9, patients should stop using their existing MyHealth patient portal to access outpatient or ambulatory information. They’ll need to create new accounts with MyChart. Patients will still be able to access their MyHealth portal, but no new outpatient practice information will be added after November 8, 2019.
Will anything change regarding how I view or pay my bills?
Yes, for visits for Professional charges incurred on or after November 9, patients with MyChart accounts may pay their co-pays and bills within the MyChart portal. For all visits prior to November 9, and all hospital-based services (Facilities charges), patients will pay using the current billing system in the Meditech MyHealth portal.
What information from my existing outpatient portal (MyHealth) will be visible in MyChart?
The following information will be visible in MyChart after November 9:
- General and microbiology lab results going back 3 years
- Pathology and cytology lab results going back 10 years
- Imaging results interpretation for radiology and cardiology going back 5 years
- Future appointments
- Current problem list, allergies, medications, and immunizations. Please note, data will not be fully available on November 9.
- Care team members for primary care and those linked to appointments in the next 90 days.
What if I have a portal account at another hospital impacted by this transition?
If you have a portal at any of these UVM Health Network affiliates, then click here to learn more about how that patient portal is changing:
Who do I contact if I have questions or need help activating my account?
You can call our our Technical Support Team toll-free at 888-979-1414 or 802-847-7500, 24 hours a day, 7 days a week.