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It’s Going to be EPIC!

Throughout the month of November we’re undergoing a change to our electronic health record system, completing the second and final phase of creating ONE system to more connected, convenient, and secure health care.

What to Expect

  • Delays with the Porter LAB– Our lab is open from 7:00 am to 7:00 pm, Monday through Friday. Right now, we are experiencing longer wait times because we just moved to a new electronic medical record. Wait times today have been over an hour. If your test is not urgent, you may want to consider coming back at another time. Please contact your provider if you are unsure whether your test is urgent. We are working to increase staffing and speed wait times as we adjust to the new electronic medical record. We expect wait times to improve within the next two weeks. Thank you for your understanding.
  • Temporary Longer Wait times- As we navigate through these changes you may experience longer than normal wait times in person and on the phones. We appreciate your patience.
  • Increase of Clinical Staff-  To assist with the change over there may be more staff members by your bedside or when you register.
  • Clinical Staff on Smart phones- Our new system connects providers and clinical staff members with new tools that can be accessed right from secure smart phones. All our connections with your medical information are safe and secure.
  • Changes to our Patient Portal-  Our hospital patient portal will transition to MyChart, Porter patients with MyChart will begin seeing more detailed information on future inpatient hospital stays, emergency department visits, and outpatient rehabilitation therapy appointments. Porter’s legacy hospital patient portal will no longer be available to view medical records or appointments. The portal will remain open for one year for billing purposes.