Coronavirus (COVID-19) Information & Updates - Porter Medical Center
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Coronavirus (COVID-19) Information & Updates

Please remember to stay at home and contact your doctor by phone if you have COVID-19 symptoms – fever, cough, and/or shortness of breath.

Effective Date: 11/16/20

NOTE: Helen Porter Policy Effective 11/13/20

Within the UVM Health Network, we recognize that family members and loved ones are valued members of the healthcare team and play a key role in supporting the wellbeing of our patients. As we seek to limit further the spread of COVID-19 during this new surge, our network is implementing temporary changes to our welcoming policy to protect the health and well-being of our patients and families, our staff, and our community. Therefore, no visitors are permitted at this time until further notice.

Limited exceptions are allowed (detailed in the following sections).In the case of these limited exceptions, everyone allowed to enter Network healthcare facilities:

  • Must follow current state guidelines for quarantine. Those who have been in close contact with a person sick with COVID-19 must not visit our facilities.
  • Will be screened for a fever and COVID-19 symptoms prior to entry. Those with symptoms compatible with COVID-19 will not be allowed to visit.
  • Is required to wear a mask that covers the nose and mouth for the entire time they are in the building. Those not able or willing to wear a mask for the duration of their time in the building will not be permitted entry or allowed to remain within our facilities. Commercial masks with outflow vents, bandanas and neck gaiters are not permitted. A mask will be provided if you do not have an acceptable face covering.
  • Only ADA service animals are permitted. All others animals, including previously approved therapy dogs/support animals, or service animals in training are not allowed at this time.
  • In some circumstances, one “essential support person” may be permitted entry as a visitor, as in the case of a patient with communication needs (such as persons who are deaf or who do not understand/speak English), cognitive impairment, or a disability requiring assistance to access care. This quota does not include hospital-contracted interpreters, who are considered members of the care team.

Patient and Family Communication
We will make every attempt to accommodate, for the patients and their families, the ability to talk or visualize, via the use of electronic devices, (patient or hospital owned) as necessary, so patients/families stay connected to their loved ones during this time of social distancing.

Inpatient/Acute Care and Emergency Department

No visitors are permitted at this time until further notice, with some limited exceptions:

  • Patients in End-of-Life Care: Visitation for patients, for whom death in the hospital is imminent, will be managed by their care team. In general, one support person will be welcomed when a patient is nearing their end of life. No more than two family members at one time may be permitted in the patient room at the end of life.
    • Designated support persons must stay in the patient’s room when possible. Exiting and re-entering is highly discouraged.
    • Support person designation cannot be transferred to anyone else.
    • Clergy: All denominations are supported by our Chaplain program.. In-person clergy visits may be pre-arranged with the hospital Chaplain or through our Palliative Care Service. They must log in with a screener as a visitor.
  • End-of-Life Planning: Families members involved in end-of-life planning are to pre-schedule a meeting with the Palliative Care Team. If this meeting is in person, they must log in with a screener as a visitor.
  • Hospice Care: Hospice nurses, chaplains and social workers are allowed to enter daily to visit their patients. All Hospice Care team members must log in with a screener as a visitor.
  • Labor and Delivery: One designated support person is allowed on birthing units, extending through the post-partum stay on the mother-baby unit. This person is to remain with the patient on the unit and may stay the night. The designated support person must wear their mask whenever they leave the patient’s room or when hospital staff enter the patient’s room. Hospital contracted, certified doulas are permitted as an additional support person. If an infant is required to stay after the mother is discharged, visitation should follow the pediatric guideline.
  • Pediatrics: Parents are not considered ‘visitors’ but are rather considered essential support persons. Two parents/guardians; only one is permitted at a time, and either one may accompany pediatric patients for their entire stay.
  • Inpatient Psychiatry: No visitors until further notice.
  • Surgical Services: The waiting room remains closed. No visitors will be permitted in the building at this time. Support person/driver will need to remain in the car and provide a telephone number for communication. A call with a time to return to the hospital will be made to this number if they choose to leave to return home or run errands. Discharge instructions will be reviewed via telephone with the driver/ support person. For ambulatory procedures, the support person, if required, may return when called in order to receive discharge instructions and help escort the patient out following discharge.
    • For pediatric patient one parent/ support person will be able to allowed in for admission and discharge of child. This person will need to be screened for COVID-19.
  • Emergency Department:
    • One parent/guardian at a time for pediatric patients.
    • One visitor for patients for whom a support person has been determined to be essential to the care of the patient (medically necessary).
    • Two designated support people for patients in end of life care.
    • All visitors must sign the Emergency Department visitor log book.  

Process for Exceptions to Inpatient/Acute Care and Emergency Department Policies:

  • Any additional exception to this policy can only be made by the physician and nurse leader of the unit impacted. If the care team cannot reach consensus with regard to limited exceptions, the Chief Medical Officer, or the AOC on evenings, nights and weekends, will be the final decision maker in all cases.
  • For patients meeting an exception to the restriction on visitation, their identified support person should be documented in the patient’s record. Units should identify patients who have a support person permitted (based upon one of the listed exceptions) and provide that information to the information desk at the start of each day.
  • Support persons who meet these exceptions will be screened upon entrance to the building before being allowed to visit. Those with symptoms compatible with COVID-19 (fever, cough, difficulty breathing) or have an identified risk based on exposure will not be allowed to visit and can connect with the unit by phone to identify an alternate support person.
  • All support persons allowed to visit are strongly encouraged to remain in the patient room during the duration of their visit, limit traffic in hallways and avoid congregating in waiting rooms, cafeterias and lobbies before, after or between visits. Family members/support persons are permitted to leave and re-enter the building but must be rescreened upon each entry. Family members are strongly encouraged to limit repeated entry and return.

Outpatient Clinics

Family/friends are not permitted to accompany adult patients to outpatient visits

Exceptions: There are limited exceptions for patients who require support and assistance to access their appointment as outlined below:

  • Pediatrics: One parent or support person should accompany pediatric patients.
  • Limited Access to Care: One support person is permitted in rare circumstances for a patient who requires assistance to access care (such as for a patient with a mobility or communication needs, for persons who are deaf or who do not understand/speak English, or have a disability or cognitive impairment). This applies to both outpatient clinic appointments, phlebotomy, and/or diagnostic imaging.
  • Distressing news and end-of-life planning: One support person may be permitted to accompany a patient in anticipation of the following limited circumstances:
    • New diagnosis of a terminal illness
    • Patient’s lack of response to treatment, which shifts the conversation towards end-of-life planning
    • Change in the course of treatment that could have significantly negative outcomes, including end-of-life
  • Surgical Services: One visitor/support person is permitted to escort an individual who is arriving for any procedure requiring sedation in the surgical or procedural waiting area.
    • For those patients being admitted to the hospital following a procedure, the support person can remain with the patient until they are called back to pre-op or the procedural holding area and then should exit the hospital. Updates will be provided via phone.
    • For ambulatory procedures, the support person may return when called in order to receive discharge instructions and help escort the patient out following discharge.
  • Fetal Ultrasound: Obstetrics patients are permitted to bring one support person to their 20 week ultrasound appointment.
  • Diagnostic Imaging, Laboratory and Express Care: One support person over the age of 16 is permitted to accompany patient to visits if the patient requires support or assistance to access their appointment. One parent/guardian may accompany pediatric patients.
  • Patient who would benefit from other forms of support during a visit (such as having a family member ‘present’ to listen, participate in the discussion, etc.) are encouraged to include support persons via telephone or video-conferencing technology.

General Notes

  • All family members and support persons will be asked to clean their hands upon entry and exit from any unit, patient room, or clinic and upon entry and exit from the building.
  • Security will be called to respond to any family members/visitors who present significant safety concerns, including unwillingness to mask or comply with social distancing requirements, or refusing to leave when asked on the basis of these concerns.
  • Visitation rules apply equally to employees who wish to visit friends or family regardless of whether they are on or off duty.
  • This policy will be modified on a case-by-case basis for unique circumstances.
  • Vendors and partners in financial and professional service firms shall be restricted while the situation unfolds.  If access is deemed medically essential (i.e. service repair) access must be restricted to only those required to address an essential service repair.
  • Employees are not permitted to have friends, family or other non-Porter colleagues visit them at work.
  • Medical Records: Due to increased COVID-19 cases and in tandem with our revised visitor policy we ask that patients refrain from obtaining records in person at the hospital. 

Helen Porter

  • With an increase in confirmed cases of COVID-19 in Vermont, Helen Porter is suspending all in-person visitation, effective Friday, November 13, 2020.
  • We understand how difficult this decision is, but the safety of our residents, patients and staff is our priority.   
  • Helen Porter will continue to support window visits, telephone calls, and other electronic communication such as Zoom, FaceTime, or Skype.  For assistance with technology and/or scheduling contact 802-385-3661.
  • Compassionate care visitation, including end-of-life visitation, will be considered on a case-by-case basis.


In compliance with CARES Act we are required to post the cash price of the COVID-19 diagnostic lab test.  The cash price for the COVID-19 diagnostic lab test at Porter is $102.00.  For more information please contact Patient Financial Services.

Pediatric Care

eHealth visits, new check-in process and changes within the office, click here to see how our Pediatric Primary Care office is working to provide safe care to your little ones as we plan for re-entry.

Our pediatricians recommend the resources available on Including Parenting in a Pandemic, Working & Learning, Getting Outside, Masks for Kids, New Baby Challenges, Disinfectant Safety and Breastfeeding.

N95, Hand Sewn Masks and Other Donations

We have been so grateful for our community’s outpouring of support in response to the COVID-19 Pandemic.  Please visit our COVID-19 Response Page for directions on how you can donate N95 and hand sewn masks, and support our staff and patients in a variety of ways.

What to do if you or someone you are close to are diagnosed with COVID-19

If you are dianosed with COVID-19 please follow these instructions from the Vermont Department of Health.

If you are a close contact of someone who is diagnosed with COVID-19 please follow these instructions from the Vermont Department of Health.

Preventing the Spread

REMEMBER! If you have a fever, cough and/or shortness of breath, call your primary care office first to speak to a provider. In the case of an emergency, please do not hesitate to seek care.  Porter remains committed to caring for our community

Remaining at home may be the best option for the majority of our community members who get sick and our Porter practices will be adjusting patient schedules and reaching out to our Porter patients with information about upcoming appointments.

Basic preventive practices are those that we should be using all the time:

Clean your hands frequently – use portable alcohol hand sanitizer and wash your hands before you eat. Don’t touch your face. Avoid crowded spaces. Avoid traveling to countries the CDC has highlighted as having widespread, sustained transmission. Social distancing is something that will become increasingly more important –schools, conferences and other organized activities will need to consider this on a case-by-case basis.

If you’re sick, stay home. Clean your hands. Wash high-use surfaces every day. If you’ve been in a place where the virus is circulating, call your primary care doctor to get advice. Do not go to Porter Express Care or the Emergency Department to be evaluated for Coronavirus, but please do come if you need urgent medical help. 


The symptoms are a cough, fever and shortness of breath. The symptoms are similar to the flu.

If you’re sick, stay home, practice vigilant hand hygiene, and cover your mouth and nose when coughing and sneezing.​ If you are experiencing cough, fever or shortness of breath, call your primary care office first to speak to a provider.

Call your doctor’s office and describe your symptoms. They will be able to advise you on next steps. 


If you recently came back from traveling and now have a cough. The first thing you should do is call your doctor’s office and describe your symptoms. There is a lot of flu and cold going around, and the symptoms are similar. We don’t want you to go to the Emergency Department or Urgent Care to be screened or tested—only if you have an urgent medical need.   

Expert Resources

Get the facts.  Here are link to some helpful resources to keep you informed on the Coronavirus.

Food Resource Guide

Individuals and organizations alike are facing new challenges surrounding food access during the COVID19 pandemic. This handout provides information on accessing food during this time. Circumstances of organizations can change quickly and may not be reflected in this handout. For the most up to date information, please contact 2-1-1 Vermont, or call the organizations directly.